Faqs
I am here to put your mind at ease. If you’re a new client to All Fluffed Up you may have a few questions about how the grooming process works. I invite you to take a few moments to browse through my frequently asked questions below. Should you not find the answer to a specific question please feel free to contact me.
Q. When should my puppy come in for its first groom?
A. It’s important to have your puppy groomed as soon as possible so they can get used to and learn to love the grooming experience. I recommend they come in two weeks after their last set of vaccinations. I will not do a full haircut on your puppy on their first visit to the salon as the evolution from a puppy to an adult coat is dependant on breed, and a grooming regime will be suggested to suit your puppy. We will do a FFF (face, feet, and fanny). This includes bath, brush, trimming paw pads/sanitary, feet, and above the eyes and eye corners. During their first visit your puppy will be introduced in a relaxed and fun way to the sights, sounds and smells of the grooming salon ensuring that future visits are stress free.
Q. How long does it take to groom my pet?
A. The time taken will depend on the condition and length of your pooch’s hair. Typically 3-4 hours. I will contact you as soon as your dog is ready.
Q. How much does it cost for my pet to be groomed?
A. Pricing is based on breed, hair length, the condition of your pooch’s, skin, its temperament, age, and grooming history. We will give an exact cost at check-in. However please use the prices listed on my Pricing page as guide pricing.
Q. Will my dog be in put in a crate?
A. Yes, in order to keep pets safe while here, Ikennel them separately. If you want your dogs to be kenneled together, you may request that at drop off.
Q. Do you use drying cages?
A. I use kennel dryers, and fans. I do not use anything heated on the pets, just room temperature air to blow on them while waiting to be dried by hand.
Q. What if I cannot pick my dog up after its grooming treatment?
A. I ask that you try to pick up your dog when they are finished, but if you cannot, let me know at check in. All dogs must be picked up by 5 PM, or you will be charged a late-pickup fee.
Q. Can I stay and watch while you groom my pet?
A. As your pooch loves you very much they will wiggle and move around trying to get close to you which is not safe while we are grooming. It is best to drop off your pooch at their scheduled appointment time, and then come back when the treatment is finished. I am very happy to show my customers around the salon so they can see where their pooch will have their treatment. Also please feel free to give me a call any time during the treatment to find out how your pooch is doing.
Q. Do I need to bring anything with my pooch for their treatment?
A. Before your pet comes to All Fluffed Up, I strongly recommend they have a chance to relieve themselves. They may want to have a meal beforehand, but keep in mind if your pet is nervous, they might do better with an empty stomach. Customers new to All Fluffed Up need to complete all waivers. Feel free to bring along any special blankets, toys, or treats that you know your pooch loves. Also, if you have a preference please feel free to bring a photo of the type of haircut you would like.
Q. How often should my pet be groomed?
A. The length and type of your pet’s coat will determine how often your pet needs to be groomed. Usually between every 4-8 weeks.
Q. How often does my dog need a nail trimming and do I need an appointment?
A. Your pooch’s nails should be trimmed monthly. You do need an appointment so I can schedule dogs correctly, but you can usually get in the same day for a nail trim service.
Q. My dog is old, can it be groomed?
A. All dogs regardless of age benefit from being groomed. However aged, disabled, and ill pets required specialist treatment during the grooming process. I have a special place in my heart for my aged canine companions and I have been trained on the individual considerations for special handling of these pooch’s. I am experienced in working with deaf, blind, arthritic dogs, and those with diabetes. If in any doubts please consult your vet who will help you to decide whether there would be any adverse risk in grooming your older dog. If at any point during a groom, I feel it is unsafe for the dog, I will stop the groom and call the owner to come pick up. The animals well being always comes first.
Q. My dog can be aggressive when being groomed, can I bring it to All Fluffed Up?
A. Keeping a dog calm during the grooming process is just one of the requirements of a groomer. We understand that some dogs have had a bad experience of grooming and now do not want or enjoy being groomed. This is one of the areas I specialise in, as through patience, aromatherapy, the right equipment, and time I am confident I can make the grooming experience enjoyable for all dogs. It is very rare to find an ungroom able dog but if I come across any serious problems during a treatment I will discuss them with you so we can agree on a solution together.
Q. Do you use muzzles?
A. I do use muzzles, but only when necessary. Sometimes the muzzle is the best tool to keep myself and the dog safe.
Q. What if I am not happy with the service my dog receives?
A. If for any reason you are not completely satisfied with the treatment received, please advise within 2 business days so I can do my best to rectify it. Pet parents satisfaction is important to me. I take great pride in my service and want pooch’s parents to as well.
Q. What type of payment do you accept?
A. I accept cash, Debit cards. MasterCard, and Visa. NO CHECKS
If you have a question that is not covered by the FAQ please feel free to call/text me at 913-687-7070.